generative ai: your dispatchers can do more with with a conversational ai assistant in the flow of work. They can simply ask the assistant to quickly find and schedule appointments that haven’t been scheduled yet, create summaries of service appointments, and generate answers from knowledge base articlesopens in a new window to resolve customer questions faster.
Optimize daily schedules for mobile
workers: each day, your dispatchers launch an optimization program to sync schedules with real-time information from mobile workers and customers. The result is an optimal schedule that improves service delivery and productivity by reducing travel time, downtime, and overtime.
Automate decisions: dispatch management automates the decision-making process with actions consistent with business rules and optimization goals. If there is bahamas phone number list a conflict with existing guidelines and parameters, the software issues a warning indicating it’s detected a conflict. Final decisions defer to the dispatcher.
Forecast and plan: real-time data lets dispatch managers quickly assess the impact of global or in-day optimization on travel time and resource usage. When refining your scheduling policy, your dispatch managers get an instant view of optimization results and kpi changes.
Reduce time to and between job
sites: dispatchers can immediately respond to changes, which reduces delays and improves service levels. Route optimizationopens in a new window enables them b2b fax lead to build realistic routes with predictive analytics. Patterns and street-level routing break down travel segments for precise scheduling.
Enable mobile capabilities: field service technicians can receive updates from dispatchers on scheduling changes, job status, customer information, and more — no Trust is top of mind for matter where they’re located in the field. Technicians can log updates their mobile devices. This allows dispatchers to revise schedules accordingly. Bonus: automation takes care of tedious tasks, such as capturing expenses and submitting time sheets.